Know Your Rights

Dent Repair – Know Your Rights

Do I have the right to choose the shop that will repair my car?

Absolutely. There are no laws, rules or regulations requiring that you must have your vehicle repaired at the “cheapest” shop or one “preferred” by the insurance company because of a special relationship it may have with these shops. You should select a repair facility based on their skill, service, knowledge, reputation and guarantee of their workmanship.

Do I need to get two or three estimates?

No. Notify the insurance company responsible because their adjuster may need to inspect the damage to your vehicle. If your car is safe to drive and the insurance company has a drive-in claims service, you should call them for an appointment and take your car in for an inspection.

Go to your appointment and make sure you obtain a copy of the insurance adjuster’s estimate. Then, take the estimate and your vehicle to the shop of your choice. If you are unable to take your vehicle to the drive-in claims center, you can leave your car at our shop and notify the insurance company to inspect the car at our location.

Some insurance agents may tell you to “get two or three estimates.” However, you should talk to the insurance claims office first. Generally claims are handled by insurance claims departments, not agents. Differences in repair estimates are common. A lower estimate may not include parts and services necessary to assure a long-lasting repair. If you choose to obtain estimates, but you are unable to tell the difference between them, we are glad to answer your questions. We’ll show you the difference in black and white and explain how it relates to the repair quality. Do not get an estimate from a shop you would not want to repair your vehicle.